Privacy Policy

Effective [DATE].

Phone calls

Our phone number is a call-tracking line. Calls may be recorded for quality and training. California is a two-party-consent state, so you will hear an announcement at the start of the call telling you it is recorded; if you don't want to be recorded, text us instead at (619) 837-7178. Call records include your number, the time, and the recording, and are kept for [RETENTION PERIOD].

Forms and texts

When you send a form on this site or text us, we use your name, phone number, address and the details you gave us to call you back and to do the job. We don't sell or share it, and we don't add you to a marketing list.

Analytics

This site uses a web analytics service to count visits and see which pages people use. No advertising trackers, no third-party scripts beyond analytics and call tracking.

ID checks

We look at your ID and proof of residence or vehicle ownership before opening a door or a car. We may note the type of ID on the invoice; we do not photograph or keep copies of it.

Your rights

California residents can ask what personal information we hold and ask us to delete it. Email [email protected] and we'll reply within the time the law requires.

El Capitan Lockworks is a registered DBA of [LICENSED COMPANY NAME].